Wagyu Beef

IN CASE YOU’RE WONDERING

Frequently asked questions

How much is shipping?

We offer free overnight shipping on orders over $350 across the USA, except for Hawaii and Alaska. For orders under $350 a shipping rate will be calculated at the checkout based on your state, zip code, and delivery method.

What is the processing time?

For UPS Next Day Air services:

Orders received by 12:00 PM Eastern Time Monday through Thursday are processed and shipped to you on the same business day. Orders placed after 12:00 PM Eastern Time Monday through Wednesday are processed and shipped on the next business day. Orders placed after 12:00 PM Eastern Time on Thursday and all day Friday, Saturday, and Sunday are processed and shipped on Monday.

For all other services please visit our Shipping page.

How Our Freshness Guarantee Works?

Every order includes a Freshtag™ temperature indicator to ensure your products stay fresh throughout delivery.

Upon arrival, check the indicator:

  • Green/Yellow= Fresh and ready to enjoy
  • Red= Photograph the label and contact us within 24 hours

With Freshtag™, you can shop with confidence knowing your order's freshness is guaranteed.

Can I return my order?

If you are not satisfied with your order, please contact us within 24 hours of delivery and, If your return is accepted, we will ship you a new order or issue a refund. For more info please visit our Return policy page.