Return and Refund Policy

Thank you for choosing BlackCaviarUSA.com

We take pride in our high shipping standards, refined over 14 years of experience, to ensure your order arrives in excellent condition. Your satisfaction is important to us. Please inspect your order upon delivery and contact us immediately if you receive a damaged, defective, or incorrect item so we can resolve the issue promptly.

Return and Exchange Policy

Due to the perishable nature of our products, we do not accept returns or exchanges.

Replacement and Refund Policy

If you receive a product that is damaged, defective, or not as described, we'll gladly offer a replacement or refund. To initiate a replacement or refund, please contact our customer service team within 24 hours  of receiving your order, providing your order number and a description of the issue, along with any supporting photos or videos.

To qualify for a replacement or refund, your item must be in the same condition that you received it. Please keep all packaging intact for review. If your request is approved, we will either reship your order or issue a refund.

Important Notes

We reserve the right to update this policy at any time. Any changes will be posted on our website.

By placing an order, you agree to the terms outlined in this Return and Refund policy.
If you have any questions, feel free to reach out to our support team.

BlackCaviarUSA.com
Atlanta Smokehouse Products, LLC
1700 Enterprise Way SE, Unit 107
Marietta, GA 30067

Phone: (770) 955-2133
FAX: (770) 693-4435
Send a Message